Frequently Asked Questions

Issue With an order?

What happens after my order is delivered?

You will receive an email confirming the delivery of your order. This email includes all essential details about your order, including product information and quantities.

What should I do if there's a problem with my order?

If you've received an item that's not up to the expected standard, please inform us by clicking the "Report a problem" button next to the affected item in your post-delivery email.

How does the issue-reporting process work?

Reporting a problem is straightforward. In your post-delivery email, simply click the "Report a problem" button for the item in question. This will initiate the resolution process, which will connect you with the customer support team for our printing partners. This allows them to manage the process directly, for the speediest resolution possible. They are dedicated to resolving issues efficiently and will do their best to provide a quick solution, such as reprints or refunds.

Shipping for Autographed & Personalized Items

Why didn't I receive my autographed items with the rest of my order?

Yes, autographed or personalized items are shipped separately. This is due to the special handling and additional care required for these unique items. Often, standard printed merchandise like T-shirts and mugs may arrive more quickly due to the faster processing times for standard items than for autographed/personalized items.

Should I be concerned if my autographed items haven't arrived yet?

There's no need to worry if your autographed items take a bit longer to arrive. They are on their way! The shipping times for these items differ due to their personalized nature.

Will I be notified when each part of my order is shipped?

Yes, you will receive separate notifications for the shipment of your standard merchandise and your autographed/personalized items. This way, you can keep track of each item's delivery status.

What should I do if I receive my standard items but not my autographed ones?

If you have received your standard items but are still waiting for your autographed products, please be patient. These items are shipped separately and may take additional time. Rest assured, they are on their way!